IT Tier 2 Helpdesk Support (Alpharetta)


Job Details

At InVeris, our mission is to protect lives when split-seconds matter by delivering superior training solutions to meet the most demanding challenges in the defense, law enforcement and commercial range industries.

InVeris is the leading provider of weapons training solutions across the globe. Building off nearly a century of experience, InVeris technology powers live fire and virtual weapons training systems that have been proven to improve speed, accuracy, judgment in the use of force, and overall combat ability while reducing training time, logistics, and cost. Headquartered in Suwanee, Georgia, InVeris employs nearly 400 people at facilities in the United States, Australia, Canada, Netherlands, Qatar, Singapore, and the United Kingdom.

We invite you to join our team and connect your passion and purpose to our mission. Our employees are committed, engaged, and excited about making the world a safer place. 

Overview:
We are seeking a reliable and customer-focused IT Helpdesk Tier 2 Support Technician to provide frontline technical support to end users. This role is responsible for supporting Microsoft environments, end-user devices, and core IT services to ensure smooth daily operations.

Key Responsibilities:

  • Provide Tier 1–2 technical support for desktops, laptops, and mobile devices
  • Administer and support Microsoft 365 (user accounts, licenses, email, Teams, OneDrive)
  • Install, configure, and troubleshoot Microsoft Windows operating systems
  • Support mobile phones and tablets (iOS and Android), including setup, troubleshooting, and security policies
  • Manage Active Directory user accounts, group memberships, access rights, and password resets
  • Troubleshoot hardware, software, and connectivity issues and escalate as needed
  • Document issues, resolutions, and procedures within the ticketing system
  • Deliver responsive, professional customer service to internal users

Required Qualifications:

  • Experience administering Microsoft 365 / Office 365
  • Strong experience installing and configuring Microsoft Windows operating systems
  • Hands-on experience supporting mobile devices (iOS and Android)
  • Working knowledge of Active Directory, including user access and permissions
  • Strong troubleshooting and communication skills
  • Ability to work independently and manage multiple support requests

Preferred Qualifications:

  • Experience with ticketing systems and remote support tools
  • Basic networking knowledge (DNS, DHCP, VPN)
  • Prior helpdesk or desktop support experience

Company Website

www.inveristraining.com

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

InVeris is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation. Contact Human Resources at ITS-HumanResources@inveristraining.com.


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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)



Job Category: Information Services

Requisition number: ITTIE001282

Full-time

Published: 07 Jan 2026

Georgia, USA.


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