Service & Support

Customer Support & Warranties

Customer satisfaction is InVeris Training Solutions’ primary objective, and extends far past development, production and installation. Product warranties, partnered with a customer hotline, ensure systems are supported throughout the product life cycle.
InVeris Training Solutions deploys service personnel for instructor training, system installation and software upgrades across the globe. We provide support from in-country sites in the United States, Canada, United Kingdom, Netherlands, Qatar, Australia and Singapore.
InVeris Training Solutions offers a variety of warranty plans to provide coverage for your simulation, live fire and commercial shooting range systems. With over 95 years of experience in the live fire and simulation industries, we offer an expert technical support program including:
  • Repairing and replacing failed components
  • Optional on-site visits
  • Help Desk and telephone support
Looking for maintenance solutions for your live fire gun range?
See our Range Services

Contact Information

For customer service support please click the button below.
Customer service portal

Customer Support & Warranty Contacts

Richard Hicks

Director of Customer Support

Gina Priest

Virtual Warranties

Chancy Fain

Live Fire Install Manager

Kyle Barger

Law Enforcement Live Fire Warranties

Chris Capehart

Virtual Installation Manager

Chue Vang

Customer Service Repair Manager

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